Terms for Community Members

To become a Community Member, you must: (i) start a conversation with a Community Leader (for example, by sending a text message to their Community Number); (ii) provide certain information, such as your name, date of birth, gender identity, city, and phone number; and (iii) give prior express signed written consent to receive recurring messages (which may be marketing and/or automated) from or on behalf of the applicable Community Leader via Community. Your consent to receive such messages is not a condition of any purchase.

You agree that:

  • we may send you account-related messages at the phone number you have provided to us;
  • each Community Leader alone (and not Community.com, Inc.) is responsible for determining whether and what messages are sent to you via their Community Number and when those messages are sent (which may be at any time of day, including on weekends or holidays);
  • you are responsible for any messaging and data charges that you may incur when messaging with Community Leaders or with us;
  • Community Leaders may block you from messaging with them via Community at any time, for any reason, without advance notice; 
  • messages sent via Community may contain links to third-party websites or apps, which may be subject to different terms and conditions and privacy practices, and we are not responsible or liable for their content, products, or services (“Third Party Materials”);
  • you will use only your own phone number when messaging a Community Leader (and if we discover that you did not use your own phone number, we may suspend or terminate your account access at any time); and 
  • if you change or deactivate the phone number that you used when signing up to receive messages from a Community Leader, you will email us at help@community.com within 72 hours. 

We have no control over and do not guarantee: (a) the suitability or legality of messages sent by Community Leaders; (b) the truth or accuracy of messages sent by Community Leaders; (c) the performance or conduct of Community Leaders; or (d) who a Community Leader permits to access and use Community on their behalf. If you think a Community Leader is sending messages in violation of our Acceptable Use Policy, please email us at platform-integrity@community.com.

If you want to stop receiving messages from a particular Community Leader, send a message that says STOP (case insensitive) to their Community Number. For more information about our privacy practices (including information on how to stop receiving messages from all Community Leaders), see our Privacy Policy. You may also request assistance at any time by sending a message that says HELP (case insensitive) to any Community Number or emailing us at help@community.com.

By sending messages to a Community Leader, you grant that Community Leader (including individuals and entities working or affiliated with such Community Leader) a worldwide, royalty-free, sublicensable, transferable, and perpetual license to reproduce, distribute, display, publish, and otherwise use your messages in any way and for any purpose, and you grant us all of the same rights to use your messages for the purpose of operating, providing and improving Community (such as to allow us to deliver your messages to the Community Leader, and to store your messages on our servers). 

You acknowledge and agree that (i) a Community Leader may share your messages publicly (including for marketing purposes); (ii) you have no expectation of privacy with respect to messages you send to a Community Leader; and (iii) we may collect, analyze and use your messages together with your information, including demographic and location information, on an aggregated, de-identified or anonymized basis together with the messages and information of others, for any purpose, including to improve, enhance, further develop and test Community and any of our technology, to create and refine algorithms and other machine learning methods and processes, to identify and predict patterns and trends, and to train and refine machine learning or analytical models or engines.