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Return Policy

RETURNS

We have a 30-day return policy. If you return the item within 30 days of purchase unused and in the same condition as you received, we are happy to take it back.
Just send an email to elves@blacksanta.com with proof of purchase (order number or emailed receipt).
We will get back to you within 24 hours to provide further return instructions.
Please do not send your purchase back to the manufacturer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then, your refund will be processed, and a credit will automatically be applied to your original form of payment. Note: refunds may take up to two weeks to show up on your credit card statement.

SALE ITEMS
Regular priced items, as well as sale items, may be refunded for the amount at the time of purchase.

EXCHANGES

Exchanges are permitted if an item is damaged/defective, or if you need a different size in the same item (style and color).
If you would like to exchange an item please send an email (including proof of purchase) to elves@blacksanta.com for further instructions.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we can only refund the original purchaser.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.